While doing research for a new front loader clothes washing machine, my wife and I looked closely at the offerings manufactured by LG. We saw models at Sears and Home Depot. The models and their features are very nice.

While at Home Depot we asked about differences between all the various models including LG. The saleslady spoke about this and that, but was particularly careful to understand where we would be placing the new clothes washer and dryer in our home.

We said we desired to move our laundry upstairs to the closet of our bedroom. The sales lady warned us that the LG clothes washer has a particular need to be on a very sturdy surface such as concrete. She went on the inquire where our current laundry is located. We said on the middle floor between the garage and the kitchen which is a very typical location in the U.S. She was concerned the LG would not work there either since this was not a concrete floor.

We visited consumer reports and find their ratings for the LG to be some of the highest, but they never mention anything about location restrictions. If this issue is true, LG products won’t work well in the majority of homes.

During the past several months, Home Depot is selling many more models of LG clothes washers which, I suppose, still have this “sturdy floor” need.

If you are looking at the LG front loader products, you are well advised to ask about floor sturdiness requirements.

I would consider this an urban legend if it weren’t a sales lady from Home Depot telling me about this.

Your mileage may vary.


  1. It seems very likely that the IS an urban legend. The ONLY one that I’ve heard to say this is this person’s salesperson. No mention of this is in the manual of the units on the LG site or elsewhere. What a useless entry! Supply proof not quotes from someone that you don’t know is correct or not!

  2. Here is what you need:

    According to the LG customer service representative, the vast majority of people who install front load washers upstairs have vibration problems. If you are considering installing them upstairs make sure your builder has done everything possible to solidify the subfloor. I can now see why the manufacturers recommend installing them is on a concrete floor — the unit can vibrate as much as it wants and the floor will not budge. I wish salespeople would share this incite with potential buyers.

  3. David says:

    “What a useless entry! Supply proof not quotes from someone that you don’t know is correct or not!”

    Are not sales people supposed to be correct? Not perfect, but at least mostly correct?

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